email:
trainingvillage@btinternet.com
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TTV work with many organisations on a Consultancy basis and have completed much work for both the public and private sectors. Recent work undertaken includes, Management Development Programmes, Customer Service training, Staff Attitude Surveys and Training Needs Analysis.
Developed and designed to meet specific organisational needs. Topics may include: Vision Mission Strategy - Self and Organisation; Building High Performance Teams; External visits to areas of good practice; Increasing Commercial Awareness; Advanced Presentation Skills; Coaching; Mentoring; Creativity; Innovation; Change Management; Self Reflection; Residential Learning.
Tailored to specific needs this training may include: Who is your Customer?; Dealing with difficult situations; Telephone Techniques; Aggression in the Workplace; Putting the Customer First; Raving Fans.
How do your staff feel about your organisation? Are they motivated? Are they efficient? Do they feel valued? TTV have much experience in designing and managing independent Staff Attitude Surveys. Identify areas of good practice, share these across the organisation and find areas for development. Follow up with focus groups but most of all use the expertise available to drive your business forward.
Follow the link above for our Free Download of a TNA for you to complete. However, we suggest that you work with one of our consultants in this essential business area and look at this area together.
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trainingvillage@btinternet.com with
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